Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items 

Supreme and Goyard are also ineligible for return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account for the amount of the product. Note we refund the amount to store credit only. Shipping is nonrefundable. 

Refunds in the form of store credit are considered legal tender and therefore we cannot access that, you must keep your receipt with the applicable gift card code in order to use your store credit.

Sale & Discounted items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discounted items of 10% or more cannot be refunded.

Exchanges (if applicable) 
If you need to exchange it for the same item, send us an email at and send your item to: The UpperRoom Inc, 10600 Quil Ceda Blvd #710 Tulalip WA 98271

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Please message us or email at before returning your product.

To return your product, you should mail your product to: The UpperRoom Inc, 10600 Quil Ceda Blvd #710 Tulalip WA 98296

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.